Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Marks Gardening S
I rang Paul when I saw the van on internet, he secured the van for me for £200 which he held for nearly 2 weeks till I got to see it, no pestering phone calls to get there quicker just an honest guy, told me about the bits of damage on the van before I arrived. Can't fault them.
Stoke Mechanical S
I was given a detailed description of the van before purchase which was very accurate, the van was everything described and more, the sales were very helpful and I would strongly recommend them.
Phillip T
Really good experience here, very helpful, really good price and was even picked me up from the Train Station (Cheers Mate). I would definately recommend Direct Commercials to anyone. Keep up the good work guys.
Mark P
The whole transation from enquiry on the phone to visiting and looking at the vans there. Was like the main dealer's without the glamour. I arrived unexpectedly was made a cup of tea. By one of the lads there. At this point did not commit. To buying a van. Was dropped off at the train train station by one of the other lads. Decided to buy the van. They Put it through an mot. Then repaired the advisories. Sorted out my car tax . Will be buying my next van from them. Would not consider going anywhere els. Thanks all mr purple.
Glyn K
Very friendly no pressure sales team. With knowledge and advice that helped make the right decision.
Glen B
Superb service. Very friendly and helpful staff. Great choice of vans. Got 3months/3000 miles warranty and 12 months MOT. And two cups of tea! Would highly recommend this trader.
James Daniel P
I visited Direct Commercials to look at a few vans I had short listed on Auto Trader due to their apparent value for money. I was not disappointing with my visit. The owner Paul, was very knowledgeable, helpful and friendly and put no pressure on me to buy any particular vehicle. He was there if I needed information, but left me to have a good look around at the vans that interested me. When I had chosen a potential vehicle to purchase, I was able to take it on a good test drive. The sales transaction for the van I bought was very slick and professional. The after sales warranty provided by Direct Commercials is excellent and gives you peace of mind.This is a family run business that really looks after its customers and nothing was too much trouble for Paul. A highly recommended dealer who genuinely cares about his customers.
David N
Excellent service, good buying experience the van I bought was exactly as described I would fully recommend DIRECT Commercial.
Whytemount C
The staff at Direct commercials are fantastic, fantastic service. We have had four vans from Paul and the staff and all have been fantastic. AAAAAAA+
Roger B
Excellent customer service, I was picked up from train station nothing was to much trouble and the vehicle was just as described excellent. I would highly recommend this seller and I would use them again.
DR Gary L
We bought a Renault trafic minibus as a base for a campervan conversion. The team were outstanding and incredibly helpful, moved about half a dozen vans just so I could test drive it, offered tea whilst waiting. The van is immaculate, the service friendly honest and top rate. I had been searching quite specifically and the van was just what we needed and at a great price too. We'd definitely recommend Direct Commercials
Catherine S
Well what can I say, all members of staff were welcoming.and friendly. I found the van I wanted to look at and buy and Paul was very helpful and made the changes I requested towards the van. I went to collect the van but I was given the opportunity to test drive and make the final decision once I returned. After returning back home in Birmingham and having the van for only a few weeks it broke down on the M42. Phoned Paul and told him what happened and he arranged for the collection of the van, he also left me a courtesy van for the amount of time it took to repair my van. He also is going to sort out a problem I have with the rear doors (nothing major). I would recommended them to anyone looking for a van. Thank you for all you have done.
Glowpaw P
Nice friendly staff, leave you to look around vehicles at your leisure no hard sell. A very pleasant experience, it's like going to a car showroom but it's full of vans. And the after sales service is second to none, will definitely be going back to buy my next van from them.
John H
Friendly guys, clean premises, sorted me out with a van, couple of snags with radio code and swopping battery, but they just got on with it and sorted it.
Aman C
Very good services have bought another Van from them already
Thomas W
Firstly when buying the van from them, their costumer services was excellent. Very professional and not pushy in the slightest. They got the van out for test drive as soon as I asked even though they were very busy. After buying the van, the van did break down within 4 weeks of owning it. This was not due to a faulty van but debris jamming the gear selector and subsequently snapping the selector cables. When I told them about this they gave me brand new cables the next day with no questions, and had no problems paying the bill for the cables to be fitted. During this process they also sent a new gear box with me and offered to pay for the bill for this to be fitted in case it was the gear box that had gone wrong Lovely people, real good company. I would fully recommend buying from them, and I will defiantly strongly consider buying from them in the future.
Scott C
I recently purchased a crew cab Vivaro from Paul at Direct Commercials. Very friendly, helpful and genuine guy. I live on the South Coast and couldn't find a decent, sensibly priced van with the spec I needed down here so looked further afield. With a deposit Paul held the van until I was able to travel up to view it, on arrival the van was spotless and I was happy to drive it home that day despite the delivery service available. Having driven the van for several weeks now, I am more than happy with it. I cannot fault the service received; even with the distance, I wouldn't hesitate in using the team again.
David M
Hi guys, I purchased a 2013 Renault Trafic sport on the 07-07-2017 from Paul and I'm extremely happy with my purchase. I was made to feel very welcome and without any sales pressure. In my opinion Direct Commercials is a top dealership and I can't speak highly enough about them. Brilliant company and great people, 6 stars from me, many thanks, Dave, Wolverhampton Valeting.
Nice doing buisness with this dealer. Paul was a very nice chap..
Steve W
Can't fault them in any part of there service both before and after the sale. I would recommend them to anyone
Derby T
Cannot fault the service here ! good quality vehicles at a good price Would definitely recommend!
Paul S
Very professional let us take the vehicle out on our own, left us to have a look around the vehicle without looking over our shoulder. If we needed any questions answering there was always someone around we could ask. I've already recommended someone to take a look at other stock they have.
Steve H
As a customer, buying and selling used vehicles is not an experience I enjoy, however, at Direct Commercials there's no pushiness or sales patter - The motors sell themselves, I liked it so I bought it. Very friendly people to deal with, van was ready to collect within a couple of days. Definitely will recommend if I come to hear of anyone looking to buy a van, and If I'm looking in future then Direct Commercials will be the first place to go looking.
Peter N
Travelled along to purchase a van from Paul and was very pleased with the vehicle. It developed a slight occasional judder. I made contact and they agreed to replace the whole clutch locally under warranty. Very impressed with the level of service and will definitely be going back to purchase my next van.
Garth A
The staff were friendly and seemed geniue. Only had the van a week but have been really happy with it so far. It has 3 months warranty, which gives peace of mind.
Alex P
great service and guys.
David R
Very helpful in a comfortable environment . Straight forward pricing and honest plain explanation on terms .plus a true warranty plan
David L
Good van, sorted out the 4 issues I took it back with, six weeks into the three month warrenty.
Johnathan P
Paul and his team (and his wife) are all superb. Paul went out of his way to sort out a paint issue with a van I bought, and although it took a bit of time I appreciate all the effort he went into and now I'm very pleased with it. He even made sure he put new tyres on the front before we arrived. Thanks sir!
Robert William T
We had a friendly, helpful and smooth transaction with this Company. They represent everything that is good in vehicle sales, they really do care about the customer, and to me that came over so well that we simply stopped looking elsewhere, we knew that this Company was where we wanted to make our purchase, and this we did. We love the vehicle we purchased from them and would hope to deal with them again in the future
Frank H
Very pleased with purchase and before picking it up he had a new wing mirror fitted that he had noticed was broken. Such honesty as I'd not noticed it. I was able to look round without any pressure to buy and the sale was done without any hassle. I would and have recommended Direct Commercials to friends for their excellent sales advice and service and cups of tea !! ¿ Thank you
John H
It was a pleasure to deal with professional and very friendly staff both when viewing and collecting my new Peugeot Partner from Direct Commercials. Will definitely re-visit. Thanks
Lee O
Excellent service, would highly recommend. Definitely buy from them again.
Henry D
I would definitely use Direct Commercials in Derby. Paul was great and I highly recommend anyone who is looking to buy a van to buy one from Direct Commercials.
You can meet a lot of dodgy Car/Van Salesmen, but in all honesty Paul was Professional and Honest from start to finish!! We would not hesitate in returning to purchase again!! Extremely helpful with every aspect of the sale.
Marc R
I purchased a 2015 Renault traffic, by far the best deal I could find, Paul, the company owner was very easy to deal with, especially after calling various main dealers, trying to over complicate buying a van! I traveled from Manchester, was met at the train station, if I hadn't have liked the van for what ever reason, I could have had my deposit back,. Well recommended, many thanks, Marc.
William T
Professional and reliable . I would recommend them Nothing negative
Anthony S
bought a minibus from them. very professional and straightforward. delivery to my door 80 miles away with no buy option if I did not like it. very pleased with purchase.
Everton A
I received a good service from Direct Commercial. The transaction was smooth. The only negative criticism I have is that they did not clean the vehicle prior to collection.
David W
I brought a Peugeot expert of direct commercials earlier this year and now I have given the van sometime to deal with my courier work were I average 1,500 miles a week the van has not given me any problems.when I first went to direct commercials I was welcomed by Paul and Mark.there was no pressure selling and Paul just let me walk around by myself.I told Paul what I was looking for and and he advised me on what options in vans for my budget.when I decided on a van it only took minutes to find out if I got finance.Paul gave the van a new cam belt and water pump and service.there was a few small details that needed doing and Paul got them soughted till I was happy.I am very pleased with the van and even the after care was spot on.I would definitely go back to direct commercials again for another van.I want to thank you Paul and Mark.
Anthony A
everything from a to z 5 star
Ian L
An excellent experience very helpful and courteous service
Stuart H
Really helpful set of lads there, had no problems with the van, a great investment
James R
I'm very happy that I chose to buy my van from Direct Commercials. The service was friendly and efficient , prices low and the warranty fantastic. My biggest worry when buying a new van was buying something that would let me down or have problems. Their no quibble warranty reassured me as well their friendliness and helpfulness. Having had the van for 3 months now I've had no problems at all and it drives like a dream. Highly recommended.
Sarah T
Excellent service from a good reliable and honest business. Friendly and didn't try to sell the van, it sold itself as it was fully backed up with the paper work to prove its authenticity. Drove away happy and we have not had a problem with the van.
Joanne T
Very profesional, great help, smooth transaction. Would recomend to anyone. Great van thanks guys.
David F
I bought a transit van from direct commercials and the help and advice I received from Paul was fantastic! The customer service and experience i received from all the staff, Mark and Paul's wife, was friendly and welcoming (coffee was good too!) My van has been great and I will definitely be buying from there again. I have highly recommended them to friends and family. Thanks again¿¿
Pattrick A
More than happy with the van purchase from Direct Commercials. Vehicle was accurately described on auto trader and their own website. Paul & Mark were very helpful in accommodating a test drive after hours. The van was MOT'd prior to me collecting and all advisories had been addressed. Had a couple of issues following the purchase - a head lamp and clutch which needed looking at, although both were fine when I collected the van, Paul was happy for my local garage to diagnose the problems and have the repairs covered under the warranty. Could not be happier with the warranty and the way the repairs were dealt with by Direct Commercials.
Rhys M
I had an excellent experience with Direct Commercials, excellent communication throughout and genuinely willing to address any concerns. I hope I don't have to use the warranty provided. I would recommend using them to anyone.
James P
We recently bought a ford tourneo 8 seat minibus from this dealer , after traveling a long way to see it I was pleasently surprised to find it was exactly as they had described on the phone, the dealer and his wife were very helpful and it was a good experience, I would certainly buy from them again. Feb 2017.
Leon H
Great dealership
John J
Excellent company to do business with
Jane G
Very nice people, they were a pleasure to deal with and the car is as described.
Martin F
Honest selling and very trusting. Took a test drive by myself, was even given £20 to put some more fuel in the Tourneo so I could take it for a longer drive. Found a few issues such as broken back light cluster, fixed there an then, small dent and scratch on the tail gate, £100 off, Aerial was broken, they went straight to Fords, got a new aerial and fitted it. Brilliant just brilliant sales, I would highly recommend these guys.
Peter K
Direct commercials are an excellent firm to deal with. Paul let us know what vehicles were available, prices and condition. We visited twice to select the right one for us, each time we were welcomed with coffee and very good service. Having chosen the vehicle, it was presented in tip top condition. I am very pleased with our van and rate Direct Commercials very highly, I will check them first when we need another vehicle.
Chris C
Bought a black 13 plate Vauxhall Vivaro from Paul, extremely helpful and great honest people. Paul Noticed a chip in the windscreen and replaced it for me, I had the work done and he invoiced the glass company direct. Also I asked for the back of the van ply lined, Paul agreed and This was organised within a few days and fitted to a high standard. Would highly recommend, honest and reliable, what more can you ask when buying a vehicle? I will see them in the future when I need to upgrade.
John D
very good to work with
Carly N
We had a fantastic experience with Direct Commercials. Paul was extremely helpful in finding the right family vehicle for us and went the extra mile to do that. Very friendly service, nothing was too much trouble and the coffee was amazing! Will definitely be recommending Direct Commercials to family and friends.
William A
Really good service, product and price
Lee S
Very accommodating there were a few very minor issues with the van that were sorted quickly before the arranged pick-up of the new vehicle. they even helped me sort the road tax out in the office before I left the premises.
Alan D
All the necessary work was carried out promptlly and well. Good service all round.
Maurice F
Great customer service no complaints would definitely recommend and use them again
Olly D
This is the second vehicle bought from Direct Commercials. Would recommend and will definitely use again. They are professional, helpful and reliable.
A pleasure to do business with . Really helpful and friendly . Would definitely buy another vehicle from them in the future
Ralph C
very friendly and straightforward sale, they did everything we agreed to the schedule we agreed and the van is just as described I would happily buy from them again
Ian C
This is the second van I have bought from Direct Commecials and would have no hesitation in getting my next van from Paul. The service is good and the vans are good value. Although the warranty is only 3 months it is the best I have come across.
Alan F
A1service. Would definitely return again. Nothing was too much for Paul
Jason E
The owner "Paul" came across as very professional and had a vast knowledge of vans. He was polite and honoured the sales agreement completely.
Mark P
We bought the last few vans from direct commercials. I apreciate that things can go wrong from time to time but always happy to assist with their warranty.even lent me a loan van when our wheel bearing went.
Daniel W
Paul and the lads are great. They sorted me a van out within a week and i was on the road. Couldnt of asked for better service .very professional would highly recommend.
Stephen F
No hassle ,no pressure sales. Very pleasant and friendly did all he said he would do. Deducted £100 for small Scratch on bonnet. Collected van next day with full service.
Christopher L
Very easy to buy my van nice mani will use again
David B
Very impressed with the team,nothing was too much trouble,any minor issues were sorted before I collected the vehicle. Would buy from them again without hesitation. Hope the lavender oil worked!!
Gareth G
They were very helpful through out and gave me a fair price for my van on px. I would definitely recommend them